This policy explains what OPTI NOVA SDN BHD 202601030674 (1692769-M) collects about you on this website, why we collect it, who else sees it, and what you can ask us to do with it.
Knowing what we collect
We may gather four kinds of information.
We collect personal information: your name, your email address and phone number, and the shipping and billing addresses you give us.
We take payment information, and third-party payment gateways process your card or other payment details securely.
We keep order information: the products you buy, your order history and your preferences as a customer.
We log website usage data, such as your IP address, browser type, device information, the pages you visit and cookies.
Understanding why we use it
That data does five jobs for us.
It lets us process and fulfil your orders effectively.
It lets us contact you about a purchase, a support question or a promotional update.
It shows us how to improve the website, our services and your experience as a customer.
It helps us stop fraud and keep the website and everyone on it secure.
It allows us to meet our legal and regulatory obligations.
Sharing it with others
We do not sell or rent the personal information you give us. We do pass it on in a few limited cases.
Trusted third parties who help us run the website see it — our hosting provider, payment processors and shipping partners.
Law enforcement or regulatory authorities see it where the law requires us to hand it over.
Every one of those partners is under contract to protect your data to the standard we set.
Securing your data
We protect what we hold with industry-standard measures — SSL encryption, secure servers, and monitoring that runs regularly. We use every commercially acceptable means to do it. Even so, nothing sent over the internet is 100% secure.
Using cookies
We use cookies and similar technologies to make the site better to use, to see how it performs and to show you content suited to you. You can control them or switch them off in your browser settings, though parts of the site may then stop working properly.
Exercising your rights
You have three rights here.
You can ask to see the personal information we hold on you, and ask us to correct it.
You can ask us to delete your data, subject to legal or administrative requirements.
You can unsubscribe from our marketing emails at any time.
To use any of those rights, just get in touch — our team is ready to help.