This policy explains how to stop an order you have already placed with OPTI NOVA SDN BHD 202601030674 (1692769-M), how long you have to do it, and when your money comes back.
Knowing your cancellation window
You get 24 hours from the moment you buy to cancel your order and have the full amount refunded. Once those 24 hours are up, cancellation may not be possible, because your order may already have been processed or shipped.
Requesting a cancellation
Move quickly, and do it in this order.
Contact our customer service team straight away and give them your Order Number.
Wait while our support team checks where your order has got to and confirms whether it can still be cancelled.
Getting your money back
When we approve a cancellation, the money goes back to the payment method you paid with.
Expect the refund to be processed and showing in your account inside 7–14 business days.
If you are not sure whether your order can still be stopped, just ask — our team is ready to help.